Terms & Conditions

These outlined terms and conditions outline what you can expect from us in regards to our plugins and are effective from August 1, 2018 forward.

We may amend these terms and conditions from time to time, so check this page to ensure that you are aware of any changes. 

By using our site or purchasing any of our products, you indicate that you have read and agree to the terms and conditions detailed on this page.

Licensing

Licenses purchased with GoldenKeyLabs.com entitle you to one year of updates and customer support from the Golden Key Labs team for the products to which the license relates.

The Golden Key Labs codebase, and the codebase of each add-on, are released under version 3 of the GNU General Public License.

Updates

Updates for Golden Key Labs and its add-ons are freely available from GoldenKeyLabs.com for one year after the original purchase date. After one year, the purchaser must renew their license with GoldenKeyLabs.com in order to receive any future updates from GoldenKeyLabs.com.

The purchaser cannot resell, distribute or give away their support and update license with GoldenKeyLabs.com to another party. The license key is only transferable by contacting the Golden Key Labs support team and requesting an official transfer.

Support

Support is available for one year after the original purchase date. The purchaser must then renew their license in order to receive future support. See our support policy for more details.

License holders are prohibited from posting documentation or screenshots of support content on external websites, social media outlets, etc. Violation of this may result in immediate termination of the support license and access to future updates.

We aim to fix any defects in our plugins as quickly as possible after they are brought to our attention. If you think you have found a 🐞, please let us know by submitting a bug report here. If you want to speed up the process, make sure to follow the steps in our self-help guide first. If you don’t, we might ask you to go through those steps.

Delivery

After your payment has been successfully processed, you will immediately receive access to an account on our website. Once you login, you will have access to a license key and a download link. If this does not occur within one hour, please contact us.

Warranty

The Golden Key Labs plugin and its add-ons are distributed in the hope that they will be useful, but without any warranty; without even the implied warranty of merchantability or fitness for a particular purpose. See the GNU General Public License for more details.

Your GoldenKeyLabs.com license offers a guarantee that we will provide the updates and support necessary for Golden Key Labs and its add-ons to function as documented on a clean install of WordPress with WooCommerce active as long as all requirements stated in our requirements documentation are met. If we are unable to honour this guarantee, we will refund the full license purchase price.

We do not guarantee it will function with all third party plugins or web browsers. We assume no responsibility for any plugin compatibility conflicts or data loss which may occur from installing our plugin or its add-ons.

Site Content

All site content, including imagery, documentation and videos are the property of Golden Key Labs, LLC and may not be redistributed for commercial or non-commercial purposes without written consent.

Refund Policy

If you are unsatisfied with our product for any reason, we will happily provide a 100% refund within 14 days of the original purchase, no questions asked. After 14 days, refunds will be considered on a case by case basis at our discretion.

Ownership

You are prohibited from claiming any intellectual or exclusive ownership of any of our products. All copyright and trademarks remain the property of Golden Key Labs, LLC.

Price Changes

We reserve the right to modify or discontinue a product at our discretion. The prices of Golden Key Labs products are subject to change without prior notice.

Transactional Emails

Golden Key Labs will send you notifications about Golden Key Labs on occasion. These notifications may be regarding updates, changes to terms and conditions, notices of license expiration and other transactional emails pertaining to your purchase. We will not sell or release your email to third party vendors.

Cancellations & Terminations

In cases of purchase where fraud is suspected, we reserve the right to suspend and/or cancel the license for an indefinite period without notice or consent.

Severability

If any part of this agreement is deemed unlawful, unenforceable or void, that portion shall be stricken from the agreement. All remaining clauses will remain binding on the customer.

Usage

Golden Key Labs is not responsible for the accuracy, integrity, quality and legality of user content or the means by which the user acquires content. Golden Key Labs disclaims any liability or responsibility for any loss of profits, loss of revenue, loss of opportunity, loss of goodwill, or loss of anticipated savings arising from the use, non-use or inability to use our plugins. It is the customer’s sole responsibility to ensure responsible use of Golden Key Labs products.

Acceptance

By purchasing our product(s) you indicate that you have read and agree to the terms and conditions detailed above on this page.

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