We cannot provide support for third-party plugins and themes. Please contact the author for help or updates.

Sometimes the technology God’s are having a bad day which means you might be having one too, so let’s see how we can get you squared away.  

We often see that when something goes wrong with your site, it is most often related to these three issues so we put together a little self help guide so you don’t have to wait on us if it is a “quick fix.”

When in doubt, make sure everything on your site is updated.

First things first, before updating, always make a full backup of your website, including your database and files.

Keeping software up to date better protects your website against hacking, and the latest versions of WordPress, WooCommerce and our plugins, as well as your theme and other plugins, often have bug fixes that resolve the current trouble you might be experiencing.  

Here is a great step-by-step guide to updating plugins.

Remember, always backup your site prior to updating or installing any plugins.  We recommend Updraft for WP backups.

Nobody likes conflict.

But sometimes conflicts happen with third-party themes and plugins.

Although these themes and plugins provide additional functionality, more code running on your website does also increases the chance of incompatibility. 

We strive to ensure compatibility with our plugins, but we can’t guarantee that third-party products won’t cause drama with our plugin software.

To troubleshoot theme and plugin conflicts:

  1. Switch to a default WordPress theme, such as Twenty Seventeen, to see if the problem still exists. If the problem goes away, contact your theme developer about the issue. There may be an update that solves it.  If the problem persists in a default theme, go to the next step.
  2. Disable all your plugins, except for WooCommerce and the WooCommerce extensions giving trouble. Does that fix it? If yes, then there’s likely a conflict with one of the disabled plugins. To pinpoint which one, reactivate your plugins (1 or 2 at a time) and see if the problem reappears. If the issue is still there running a default theme and no extra plugins activated, go to the next step.
  3. Contact us to investigate further. In the support ticket you create, provide us with as much information as possible. Answering these questions will speed the process:
  • When exactly did you first notice the problem?
  • Have any updates been applied to your website recently?
  • Have you changed themes or made any design changes?
  • Have you installed any new plugins?
  • Can the issue be replicated on multiple devices?
  • Is your problem happening in one browser, or all of them?
  • Do you see any specific error messages?

I found a 🐞 - what should I do?

First, you rock! We love when you find an easter egg like this. Head on over to our support center and submit a bug report and we will investigate! 

But wait, I still need help!

No worries! Just hop on over to our support center and open a ticket and we will see how we can get your issue solved. Thank you!

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